Privacy Policy

Effective Date: 25th April 2025

Who We Are

Kudos Home Improvements Ltd, trading as Kudos Foil Insulation, is a company registered in England & Wales under company number 14912634.

Our registered office is located at:
47 Attwood Court Burgess Springs, Chelmsford, England, CM1 1HR.

This Privacy Notice outlines how we collect, use, and protect your personal data when providing our foil insulation services throughout the UK. Our lawful basis for processing personal data is ‘consent’, though we may also rely on ‘legitimate interest’ where applicable. In some cases, we may request your explicit consent for handling sensitive data or sharing information with trusted third parties.

We are committed to safeguarding your privacy and handling your information in a transparent, secure, and respectful manner.

What Personal Information We Collect

We collect personal information in order to deliver our services, manage customer relationships, and communicate with you effectively. You provide consent when submitting your details for a quote, placing an order, or engaging with our team.

Information may be collected when you:

Request a quote
Purchase our services
Visit or use our website
Contact us via phone, email, text, or post

Types of Information Collected

The personal information we may collect includes:

Full name and contact details (address, phone number, email)
Property details relevant to installation services
IP addresses, cookie data, and other web analytics
Device identifiers and location data

In some cases, we may also collect data from third parties where it is necessary to fulfil your request or comply with legal obligations.

We will always be transparent about the reason for collecting your information and how it will be used. If we need to process sensitive personal data, we will seek your explicit consent.

Our Legal Basis: Legitimate Interests

We may process your personal information under the legal basis of legitimate interests, where such processing is necessary and does not override your rights or freedoms. This may include:

Responding to customer enquiries
Improving our services and website
Processing applications and service agreements
Marketing, customer satisfaction surveys, and service follow-ups
Legal and regulatory compliance
Data Retention

Your data will only be retained for as long as necessary to provide our services or comply with legal requirements. Where consent has been given for ongoing communication or marketing, data will be stored securely and encrypted for future use.

Sharing Your Information

We may share your personal data with:

Our trusted installers and service partners
Third-party providers assisting with marketing, finance, or communication services
Potential acquirers in the event of a business sale or restructure
Any party authorised by you
All third parties are expected to uphold the same data protection standards we follow.

International Data Transfers

While we operate primarily in the United Kingdom, your data may occasionally be processed in other countries. In such cases, we ensure that GDPR-compliant safeguards are in place to protect your information.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Ask us to correct or update inaccurate information
Request the erasure of your data (the "right to be forgotten")
Withdraw consent at any time
Opt-out of marketing communications

To exercise any of these rights or for data-related queries, please contact:
Kudos Home Improvements Ltd
47 Attwood Court Burgess Springs, Chelmsford, England, CM1 1HR
Email: info@kudosfoilinsulation.com

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. Your rights will never be reduced without your explicit consent. We encourage you to review this page regularly. If significant updates are made, we will notify you directly where possible.